Frequently Asked Questions
Everything you need to know about your Mosaic Journal experience.
How do I determine my size for Mosaic Journal apparel?
Each product page features a detailed sizing chart with specific measurements. As our collections often feature unique silhouettes, we recommend comparing these measurements to your favorite garments at home for the perfect fit.
What is your shipping policy for domestic and international orders?
We offer standard and expedited shipping worldwide. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on the destination and customs processing.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have all original tags attached. Please note that certain limited-edition pieces may be final sale.
How should I care for my Mosaic Journal pieces?
To preserve the integrity of our fabrics and prints, we recommend machine washing cold on a gentle cycle and hanging to dry. Specific care instructions are also located on the internal label of each garment.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as digital wallets like PayPal, Apple Pay, and Google Pay. We also offer flexible payment installments through Klarna and Afterpay.
Are your materials sustainably sourced?
Mosaic Journal is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and deadstock fabrics whenever possible to minimize our environmental footprint while maintaining premium quality.